Privacy policy

OVERVIEW

This Privacy Policy describes how LosBrothersBrand (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website.

By using our Services, you agree to the collection and use of information in accordance with this policy.

INFORMATION WE COLLECT

When you interact with our website, we may collect the following information:

Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely through third-party providers)

Device & Usage Information

  • IP address
  • Browser type
  • Device information
  • Pages viewed and interaction data

HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and fulfill orders
  • Provide shipping updates and order confirmations
  • Communicate with you
  • Send marketing and promotional messages (including SMS)
  • Improve our website, products, and customer experience
  • Prevent fraud and unauthorized transactions

SMS MARKETING & COMMUNICATIONS

By providing your phone number, you consent to receive SMS communications from LosBrothersBrand, including:

  • Order updates
  • Cart reminders
  • Promotional offers and marketing messages

Message frequency may vary.

Consent is not a condition of purchase.

Standard message and data rates may apply.

To opt out at any time, reply STOP to any message. For assistance, reply HELP.

SHARING YOUR INFORMATION

We do not sell your personal information.

We may share your information with trusted third parties to operate our business, including:

  • Payment processors
  • Shipping carriers
  • E-commerce platforms (e.g., Shopify)
  • SMS and marketing providers (e.g., Postscript)

These parties only use your information to perform services on our behalf.

DATA RETENTION

We retain your information for as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

YOUR RIGHTS

You have the right to:

  • Access the personal information we hold about you
  • Request corrections or updates
  • Request deletion of your personal data

To exercise these rights, contact us at:
los.brothersbrand@gmail.com

SECURITY

We take reasonable precautions to protect your information. Payment information is encrypted and processed securely through trusted third-party providers.

CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page.

CONTACT

For questions regarding this Privacy Policy, contact us at:
los.brothersbrand@gmail.com